FAQ
Orders & Shipping
How long does it take to ship my order?
Each piece is crafted using the ancient lost-wax technique, a handmade process that may take up to 10 business days before shipping.
Which courier do you use for shipments?
All international orders are shipped with DHL Express, ensuring reliability and full tracking.
Do I need to pay duties or taxes upon delivery?
- United States: Duties and taxes are already included in your order total. No extra charges upon delivery.
- Other countries: Duties and taxes depend on local import regulations and may be charged at delivery
Returns & Exchanges
What is your return policy?
We accept returns and exchanges within 30 days of the purchase date. The jewelry must be in perfect condition, with its original packaging and the Certificate of Authenticity included.
Are there items that cannot be returned or exchanged?
Yes. Customized pieces and promotional items are not eligible for returns or exchanges.
Who covers the shipping costs for returns or exchanges?
Customers are responsible for return shipping costs, except in cases of manufacturing defects.
Warranty & Authenticity
Do your pieces come with a warranty?
Yes. All pieces include a 6-month warranty covering manufacturing defects.
Do the pieces include a certificate?
Yes. Each piece is delivered with a Certificate of Authenticity to guarantee its originality.
Care & Materials
What materials do you use?
All pieces are crafted in brass with a 24kt gold plating, finished in matte gold, and handmade in Colombia.
How should I care for my jewelry?
Avoid direct contact with perfumes, creams, or water. Store your jewelry in its original packaging to preserve its finish.
